Shipping & Returns Policy
Thank you for shopping with Rely. This Shipping & Returns Policy applies to purchases made directly through RelySafety.com. Purchases made through another retailer or distributor are subject to that seller’s applicable shipping and return policies.
1. Shipping Methods and Rates
We offer the following shipping options:
Flat Rate Shipping – Contiguous United States: A flat shipping rate of $5.99 applies to orders shipped within the contiguous United States.
Free Shipping – Contiguous United States: Orders totaling $60 or more qualify for free standard shipping within the contiguous United States.
Alaska and Hawaii: Shipping rates for Alaska and Hawaii are calculated based on the destination and the weight of the order. The applicable shipping cost will very and you may need to contact Rely support for details.
2. Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days after the order is received. Orders placed on weekends or holidays will generally be processed on the next business day.
Order processing time is separate from carrier transit and delivery time.
If we are unable to ship your order within the timeframe stated at the time of purchase, we will provide any notice and cancellation or refund options required by applicable law.
3. Estimated Delivery Times
Contiguous United States: After shipment, orders sent using our standard shipping option typically arrive within 5–7 business days.
Alaska and Hawaii: Estimated delivery times will vary based on destination and will be provided during checkout when available. Deliveries to Alaska and Hawaii may take longer due to distance and carrier logistics.
Delivery times are estimates and may be affected by carrier delays or circumstances outside our reasonable control.
4. Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email containing tracking information, when available. You can use this information to monitor the progress of your shipment.
5. Shipping Address Information
Please ensure that the shipping address provided during checkout is accurate and complete.
If you discover an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or has shipped.
Rely is not responsible for delivery delays or failed deliveries resulting from inaccurate or incomplete address information provided by the customer.
6. Returns
Requests to return products purchased directly through RelySafety.com must be made within 30 days of delivery.
Please contact our customer support team before returning a product so that we can review your request and provide applicable return instructions. Return eligibility may depend on the circumstances of the purchase and the condition of the product.
Products should not be returned without first contacting Rely for instructions.
7. Delayed or Undelivered Orders
If your order has not arrived within a reasonable timeframe based on the estimated delivery time and available tracking information, please contact our customer support team.
We will review the shipment information and work with the carrier, when appropriate, to investigate and resolve the issue.
8. Contact Us
If you have questions or concerns regarding shipping, delivery, or a return request, please contact our customer support team. We are happy to assist. Contact our U.S.-based support team for fast and friendly assistance at 1-800-385-RELY
or email support@relysafety.com
Thank you for choosing Rely. We appreciate your business and are committed to providing a reliable ordering and shipping experience.